Below you'll find a list of all posts that have been tagged as “customer experience”
When was the last time you felt like your recurring business was truly valued? The game of customer loyalty sure has shifted over the years. Everything now is based on who can accumulate the most rewards points or snag the best discounts. But new research reveals that our ways of thinking about customer loyalty are all wrong. Forrester’s 2019 CX …
Customer experience: When it comes to content viewing, how can marketers incorporate it? There’s much more to a great customer journey than incorporating over-the-top UX experiences. Even while producing a major film or TV show, thinking about the best way to enhance your audience’s full interaction with it from pre-production to post mortem is a huge must for digital brands. …
The latest and greatest from the IAB reminds us of the importance of data to marketers, for both delivering results and a better customer experience. Those who are most data-driven are keen on cross-channel data measurement and attribution, and audience identification/matching this year. However, there’s also concern on the ramifications of government data regulations. What does it all mean for marketers? Let’s …
Do you know the percentage of viewers that know their local channel numbers vs. the name of the network? We don’t, but we’ll venture to say many of them. With streaming providers offering ~40,000 TV episodes and movies in their catalogs, you can’t blame the viewer for “network blindness”. A recent study from Hub Entertainment Research says with so many …
If someone told you that every time you run a marketing or advertising campaign that you lose ~30% of your customers by sending them to a generic destination, would that get your attention? Chances are that statement alone got your attention, so let’s continue. CMSWire says that 41% consumers who had a very bad experience spent less with the company. The …
